TheDogHouse's profile

Frequent Visitor


10 Messages

Wed, Nov 25, 2020 9:00 AM

Approval needed - but I don't want to approve it

Looking for a response from a Comcast rep so I can communicate with you via PM.


I'm getting prompted @ every login to Comcast sites to approve changes to my bill.  You want to add two boxes to my account but I just (yesterday) visited an Xfinity store (against my better judgment, because you were unable to resolve it any other way) to return / swap some boxes for my specific needs.


I should not have any more set top boxes added to my account, so I want that approval request cleared.


Official Employee


2.5K Messages

7 m ago

Hi there, TheDogHouse. We apologize for the delay, thank you so much for your patience with us as you awaited our reply. I can absolutely take a look at your account to see why you continue to keep getting flagged for approving changes to your equipment that are no longer necessary and see what we need to do to rectify everything. Please send me a PM with your first and last name. We will reply from there, as soon as possible.


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

We look forward to working with you! 

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