Visitor

 • 

4 Messages

09/26/2026 1:18 PM

Apple and Xifinity cable

Just paid $900 through Apple gift cards and then $150/month for 3 years for cable. Is this legit or should I go to my xfinity store for a refund?

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

38 minutes ago

@user_9699q7 - I'm glad you created a post about these transactions. Our team is definitely here to help in any way we can! To clarify, are you saying that you just made a total payment of $6,300 towards Xfinity services? Unless you were paying a majorly delinquent balance, this doesn't seem right to me. How about we take a closer look at things for you? Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

forum icon

New to the Community?

Start Here