Visitor

 • 

3 Messages

10/24/2026 4:34 AM

App aline

Not letting my purchase my order

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

22 days ago

 

user_19zhm3 Hello, and Happy Saturday! We appreciate you reaching out for assistance with your order. Can you please provide a bit more details to be assist you? What kind of order are you trying to place? What message are you receiving? 

 

Visitor

 • 

3 Messages

I have WiFi and it says I get a free phone line. It says I reached my max limits and to contact you guys 

Official Employee

 • 

2.9K Messages

 

user_19zhm3 Gotcha! Are you trying to port a line from another provider, or set up brand new service? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here