Visitor
•
1 Message
Anyone had luck getting a bill credit for tv services not used?
I went into the Xfinity store today to inquire about getting a potential bill credit for our TV service part of Bill that we have not used since we have been a customer with Xfinity.
She said I would have to call and of course, I cannot get a live person when I call the customer service number and the "chat" can't comprehend what I'm trying to ask it.
Our bill just keeps going up and up every year and just might explore another provider all together as this is all very frustrating to not even be able to speak with anyone.
Anyone ever experienced this or any luck getting to talk to a live person??
XfinityChristy
Official Employee
•
2.5K Messages
5 hours ago
I am so sorry to hear about the difficult and frustrating experience you had today trying to discuss your bill and unused TV service. It's completely understandable that not being able to speak to a live person or have the chat tool understand your request is incredibly discouraging.
I certainly don't want to lose you as a customer, and I take your feedback about the rising bill and difficulty reaching support very seriously.
While I cannot promise a bill credit here, I would be happy to personally review your account, discuss your current TV package, and explore all options to ensure you are getting the best value for the services you use. I want to see how I can help stop that bill from creeping up!
To do this privately and securely, please send me a Direct Message with your:
Full Name
Service Address
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I look forward to connecting with you directly and finding the best solution. Thank you for reaching out to me here on the Xfinity Community Forums.
0
0