New Poster
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9 Messages
Anyone else have credit card info stolen?
Yesterday I had fraud happen on my bank card where someone made an initial small purchase from Amazon Prime for $1.97, followed by larger purchases at an online scooter and electronic stores. My bank denied the charges and cancelled my card. The strange thing is this card is only used for one purpose: automatic payment of my Comcast bill. This means my bank card information was likely acquired either from inside Comcast or my bank. Did anyone else out there have fraud on their bank card used with Comcast?
XfinityVianney
Official Employee
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2.8K Messages
6 hours ago
Thank you for reaching out. I understand you feel your payment information was used fraudulently. I can certainly understand how concerning this can be. The first step would be to visit this link https://www.xfinity.com/idtheftclaimform and complete the form online. This will get the ball rolling on our end, so we can look into this further.
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