Skip to main content
BrindleFly's profile
BrindleFly
1st Topic
1st Reply
1st Like

New Poster

 • 

9 Messages

Monday, July 27th, 2026 7:50 PM

Anyone else have credit card info stolen?

Yesterday I had fraud happen on my bank card where someone made an initial small purchase from Amazon Prime for $1.97, followed by larger purchases at an online scooter and electronic stores. My bank denied the charges and cancelled my card. The strange thing is this card is only used for one purpose: automatic payment of my Comcast bill. This means my bank card information was likely acquired either from inside Comcast or my bank. Did anyone else out there have fraud on their bank card used with Comcast?

Question

 • 

Updated 

6 hours ago

 • Edited

15

1

Oldest First
Selected Oldest First
XfinityVianney

Official Employee

 • 

2.8K Messages

7 hours ago

 

BrindleFly, 

Thank you for reaching out. I understand you feel your payment information was used fraudulently. I can certainly understand how concerning this can be. The first step would be to visit this link https://www.xfinity.com/idtheftclaimform and complete the form online. This will get the ball rolling on our end, so we can look into this further. 

 

2

0

BrindleFly

New Poster

 • 

9 Messages

@XfinityVianney​ The link you provided appears to be used to report that someone has stolen my identity and used it to acquire Comcast services, which is not my issue. I had the information for the bank card that I only use for Comcast payments stolen and used to attempt to make fraudulent purchases. I don't know Comcast is the source of this financial leak of my information, but it's either that or my bank since it has not been used anywhere else. If there is a place to report this possible issue, I'd be happy to do it.

Joe

Like

Reply

6 hours ago

0

XfinityAlfonso

Official Employee

 • 

2.7K Messages

The https://www.xfinity.com/idtheftclaimform link is still valid for this purpose, as this would still be considered a form of ID theft. These forms go directly to our Comcast Customer Security Assurance Team, who investigate ID Theft claims. You can contact them directly using the information below during their business hours. 

 

 

Comcast Customer Security Assurance


Business Hours: 8:00am - 12:00am EST, 7 days a week

 

Contact: 1-888-565-4329

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 hours ago

0

forum icon

New to the Community?

Start Here