Anyone else applied for EBB or ACP, told it was on your account, and charged anyway?

I applied for EBB Dec. 10th and was approved. I took a screen shot of my chat with the Xfinity agent on December 13 where my EBB was applied to my account, because I was worried that they wouldn't honor it. 

I contacted via chat again on Dec 20 when I was charged for the month. They explained that since the application went on only a week before, that charge was for the previous billing cycle and it would be applied to the Dec 13 billing cycle which was due in January. But they confirmed that the EBB was on my account.

Fast forward to today, and I get a confirmation text they have autodeducted my payment - without the EBB credit. I call in this time, since it seems the chat is untraceable other than the screenshot I myself took.

They first told me they no longer accept EBB and only accept ACP. I recited the line from the https://www.fcc.gov/acp website to her "Emergency Broadband Benefit recipients fully enrolled as of December 31, 2021 will automatically continue to receive their current monthly benefit until March 1, 2022. " She sent me over to another department.

Then at the "EBB Department" they told me there is no record whatsoever of both chats from Dec. 13 and Dec. 20 where I was confirmed for EBB enrollment through Comcast. The representative said there was nothing he could do other than enroll me now and get me a supervisor to talk to about getting a refund for this month, despite the fact that I have verifiable proof with my chat screenshot.

I am currently waiting on the phone for a supervisor.

It has now been 55 minutes I have been on the phone.