Hi there, @user_raawhw! We can look further into the change in your monthly rate with you. We also like things to be at your fingertips. This link shows how to view your billing statements, https://www.xfinity.com/support/articles/view-xfinity-billing-history. This link shows how to understand your bill, https://www.xfinity.com/support/articles/new-bill-design. We show any changes to your pricing and why there. If you are in a promotion, it will show in green writing under your plan, usually on Page 3. It sounds like you may have been in a 1 year promotion that recently ended.
Let's take a look at this together. We can find out why it has increased and ensure you are in the lowest possible rates for your service. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
EG
Expert
•
121.3K Messages
11 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
•
4.3K Messages
11 days ago
Hi there, @user_raawhw! We can look further into the change in your monthly rate with you. We also like things to be at your fingertips. This link shows how to view your billing statements, https://www.xfinity.com/support/articles/view-xfinity-billing-history. This link shows how to understand your bill, https://www.xfinity.com/support/articles/new-bill-design. We show any changes to your pricing and why there. If you are in a promotion, it will show in green writing under your plan, usually on Page 3. It sounds like you may have been in a 1 year promotion that recently ended.
Let's take a look at this together. We can find out why it has increased and ensure you are in the lowest possible rates for your service. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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