Another why do I have to pay in person?

My monthly xfinty autopay failed to process on June 21/22 for my  May 26 payment. I checked with the credit card company on file, and the one that was used last month to pay bill without problem, and was told nothing was processed or received from xfinity.

Now xfinity is not allowing me to pay bill online or by phone and i must visit a "store" to pay. This despite not having had a payment late or declined. The policy for in-person payments by xfinity is 2 late or refused payments in a 6-month period of which I do not have. I was also told twice, once in chat another by phone that there was an xfinity outage the date my payment processed and others had experienced the same problem.  Despite using chat, phone and text I have been unable to make a payment, my case about this issue, ECM002282XXXX documenting this was closed by xfinity without any contact.

I am currently having  mobility issues and cannot make it to a store. I have tried every avenue to pay and the last csr I spoke with today,  Angel demanded to know why I could go to a store in February but not now, and insinuated that since I have used visa gift cards in the past to make partial payments that xfinity gladly accepted, and was never an issue previously, there may be fraud...I have been a customer since 1988 and am highly offended.

Assurances that I would be contacted and helped are not followed up on. I don't pay my bills late and spent 3 hours yesterday 6/23 and 2 hours today and still can't get help from xfinity to allow me to make a payment either by phone or through their website. The awful ai chat is near impossible to bypass or get to comprehend my issue, and hold times are ridiculously long. Contact me for the last 4 of the ECM.