Contributor
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24 Messages
Another price increase
My bill went up about $10 in December and now another $20 for January, this is ridiculous! I'm happy to sign another contract to lock in a lower rate, but was told that there are no deals available for current customers, only new ones. Don't you care about your long-time customers?
How about we trade the so-called "Rewards" program for something that is actually useful and take some money off my bill?
Accepted Solution
XfinityKimberlyB
Official Employee
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291 Messages
5 m ago
Good morning, @amstery. I will be more than happy to take a look at the billing with you. Will you please send our team a Direct Message, with your full name and full address?
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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amstery
Contributor
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24 Messages
5 m ago
DM sent with the info requested
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