Contributor
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29 Messages
Another bill increase? Pretty upset about it.
Hello, I noticed my last bill increased yet again and im now spending more for less speed than the average customer ? Ive been a loyal customer for over 20 years. I'd like to work something out so I dont need to look around at other options. Hoping we can make an arrangement to lower my bill...its already more than i can afford. I'd appreciate any assistance in this. Thanks.
XfinityJamesC
Official Employee
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1.7K Messages
4 months ago
Greetings, @Ravenartist! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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