Visitor
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1 Message
Annoyed!
We moved into a brand new build apartment where Xfinity was already installed in the apartment for free. We had the option to bump up the speed and pay more, which we did. We did everything we could to get it to work, but nothing worked. We talked on the phone. We chatted through live chat. Nothing worked. They determined that we needed to have someone from Xfinity come to our apartment to see what the problem was. We were never told anything about a $100 fee. Now a month later we have a charge for the extra $100. So annoying!!!
EG
Expert
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118.9K Messages
2 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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275 Messages
1 hour ago
@user_ryycbz I can see why that would be frustrating, especially after spending time troubleshooting and being told a technician was needed to get the service working. When a professional installation or technician visit is required to activate service, an installation fee may apply also If the technician finds that the reported service issue isn’t related to Xfinity services or rental equipment, a $100 charge will apply. Could you tell me if you've already had service with us established before the visit?
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