Visitor
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1 Message
Angry
I called Xfinity to cancel everything after i was billed 90 dollars in unexpected costs for no other reason than I added a service and moved. Than I specifically requested no automatic billing and they
did it any way telling me the customer can’t remove auto pay with mobile service.
XfinityDuron
Official Employee
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401 Messages
4 hours ago
Hello @user_ufiuo5 I understand the frustration of feeling like you were forced to do something you did not approve of, but the truth is you do have to be on auto-payment for mobile that is our requirement. However, I will be happy to help you with any adjustments you would like this afternoon.
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