an update on payment method

I update my payment method on May 2 to my visa ending [Edited: Personal Information] . My account # is [Edited: Personal Information]. i goat an email today saying to updaate payment method to avoid disrutioon in service [Edited: Personal Information]. It says it was not able to process a recent payment of $98.83. and if I don't make a payment within 1 day my service wll be disrupted. They want my credit card info. What is this?

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XfinityBillie

Official Employee

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3.3K Messages

2 days ago

user_2ptzwy Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the concern if you have received an email stating a payment needs to be made and you haven't been able to update the payment information. Our team would be happy to look into this further, however we are unable to take payments on this platform for security reasons. Please send us a DM to Xfinity Support with your full name and address to get started.

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user_2ptzwy

an update on payment method

XfinityBillie

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