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NW3029
1st Topic

3 Messages

Thursday, January 9th, 2025 5:03 PM

an agent to speak

I have my internet plan with $90.43 until Dec. And suddenly change it to $129.71. I would like to speak with an agent for my internet plan. But I met with all the AI answer and it's not work for me. 

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Updated 

7 days ago

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EG

Expert

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108K Messages

7 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBradM

Official Employee

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770 Messages

7 days ago

@NW3029 It can be frustrating when your bill changes unexpectedly and would seem like the service's promotion expired. You can view the term length of your promotion on your Xfinity monthly statement on the 3rd page where it breaks down the costs. Have you given a look through our plan finder? You'll want to be logged in with your Xfinity ID to be presented all of the promotions your account is eligible for. 

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NW3029

3 Messages

Hi, I have checked and found out the promotion has expired. I have checked other deals and it forced me to buy a mobile plan for my 1000Mbps. For this mobile, I do not need it. What I wished it was to maintain the previous plan for a 12-month contract. I hope that you can help me to review this issue. Thank you.

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7 days ago

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XfinityJoe

Official Employee

 • 

615 Messages

We would be happy to review the account with you @NW3029 Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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7 days ago

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NW3029

3 Messages

@XfinityJoe​  Hi, I have sent the DM as per your instructions. Thank you.

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7 days ago

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