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Monday, October 28th, 2024 3:04 PM

An agent lied to me

I need someone  to go back to my last conversation with an agent which was supposed to be recorded and see why I didn't get the price reduction I was promised

Official Employee

 • 

1.9K Messages

25 days ago

 

user_sqcby1, Hi! Thanks for reaching out. I can certainly understand how concerning it is to not see that price reduction as promised. I am so sorry to learn about this experience and the inconvenience that this has caused you. You've knocked on the right door in virtual land. Our team of experts are dedicated billing specialists who can help over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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