Greetings, @user_e5f44d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this purchase. You have definitely come to the right place for assistance.
Are you referring to the docuseries narrated by Tom Hanks that aired on NBC about a year ago? It is currently available for streaming on Peacock. Did you purchase this through your X1 set-top box, or was it purchased online? I tried to see if it was available on my Xfinity Stream app, but I was redirected to those other options. Either way, it should be listed under "My Library" > "Purchases." Has your account already been billed for this purchase, by any chance? Please let me know, and we can look into this a little deeper if necessary.
XfinityJamesC
Official Employee
•
2.7K Messages
2 hours ago
Greetings, @user_e5f44d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this purchase. You have definitely come to the right place for assistance.
Are you referring to the docuseries narrated by Tom Hanks that aired on NBC about a year ago? It is currently available for streaming on Peacock. Did you purchase this through your X1 set-top box, or was it purchased online? I tried to see if it was available on my Xfinity Stream app, but I was redirected to those other options. Either way, it should be listed under "My Library" > "Purchases." Has your account already been billed for this purchase, by any chance? Please let me know, and we can look into this a little deeper if necessary.
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