Visitor
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3 Messages
Am' I really going to lose my Essentials Plus Internet plan if my past due is not paid by midnight tonight?? (1/6/2023)
While in-store on 12/6/2022 getting my Xfinity free internet (via the Affordable Connectivity Program) a mistake was made by the representative applying my approval info into Xfinity's system. So am I really going to lose my internet in April if it's not paid by 11:59pm on 1/6/2023...even though it wasn't my fault?
XfinityDena
Official Employee
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2.6K Messages
2 years ago
I can take a look at the account status for you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityDena
Official Employee
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2.6K Messages
2 years ago
Perfect! I look forward to working with you.
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