1 Message
All transactions may not be currently available due to an API error.
I keep getting emails from Vanco Payment Solutions saying that my Xfinity account doesn't have a valid method of payment. But when I go to the Xfinity site to view my billing details I can't see much. Each of the sections have some version of "All transactions may not be currently available due to an API error." The payment method section shows no forms of payment on file. When I try to add one, I just get a blank screen. This has been going on for a couple of days now.
XfinityJamesC
Official Employee
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1.7K Messages
3 months ago
Greetings, @user_4m0u8q! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the billing details on your account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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