All lies with internet pricing

My internet bill goes up 3 dollars every month. Customer service just lies and actually says they will lower it and never do. When I call back they try sell me higher internet prices. I just heard a radio commercial about there prices never changing for 5 years. Please no one should believe this lie. They will raise your bill and just keep lying and kicking you off customer service call til you give up. I’ve also reported them to the BBB

Responses

XfinityEva

Official Employee

•

1.8K Messages

8 hours ago

We're sorry to hear that this has been your experience. Charges like that may be due to one-off situations where, a bill was partially paid so there were rolled over previous charges, late fees, purchases and rentals among others. However, if you have a set promotion, such as the 5 yr price lock, and there were no purchases, statement paid in full then there would be no reason for any continous increases over each month. We would be happy to review your billing together with you and answer any questions you have. Feel free to send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Billing

user_zd0kg2

All lies with internet pricing

XfinityEva

New to the Community?