Visitor
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2 Messages
AI loop in chat - billing
I have a bank account connected for autopay and should be getting the discount of $10 off for that. I also received a $10 credit from an agent. I am not seeing the autopay discount applied in addition to the credit. I have been waiting with the AI agent who says a specialist will be with me "soon" it has been over 30 minutes.
XfinityJustinC
Official Employee
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2.2K Messages
6 hours ago
Hello, @user_td9p3r thank you for reaching out over Xfinity Forums. I'd be reaching out as well if I didn't see all the discounts I should be getting on my bill as well. From experience, I've seen that it can take up to 45 days for the checking autopay and paperless statement discount to take effect. Here is a helpful article that has more information: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
- When did you set up the checking autopay, and to confirm you have the ECO bill paperless statements set up as well?
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XfinityMartyR
Official Employee
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3.1K Messages
5 hours ago
user_td9p3r Thank you again for reaching out to us directly, so we can check on your account.
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