2 Messages
Agents lie over and over
I’ve tried to send this like 10 times now and when go to post says error! I just want help from someone who will actually do there jobs! I’m filing a complaint with the fcc because I spent 8hrs on the phone the other day because agents want to pass you off act like their helping the. Hang up the supervisors are just as bad
XfinityJoe
Official Employee
•
385 Messages
1 month ago
Good morning, @user_f4v5f7 Thank you for reaching out on the forum. I am sorry that we have caused you such frustration. Our team would be happy to assist with any account concerns.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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