Hi @user_xn6psl thank you so much for reaching out. This definitely isn't the experience that we want for you as our valued customer! Please send us a DM, and we'll be happy to help in any way possible.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
I have been engaged in a lagging chat conversation with a live agent for an hour and a half and have yet to have my account verified, my question acknowledged, or to be assured that my account would be looked at. What does it take to get someone to answer a question?
XfinityAbel
Official Employee
•
10 Messages
3 hours ago
Hi @user_xn6psl thank you so much for reaching out. This definitely isn't the experience that we want for you as our valued customer! Please send us a DM, and we'll be happy to help in any way possible.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_xn6psl
Visitor
•
2 Messages
1 hour ago
I have been engaged in a lagging chat conversation with a live agent for an hour and a half and have yet to have my account verified, my question acknowledged, or to be assured that my account would be looked at. What does it take to get someone to answer a question?
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