1 Message
Agent confirmed to waive install fee, didn't happen
I switched from att to xfinity for the first time, so needed a technician to rework the cable setup outside of my house. The agent said the installation fee would be waived via chat, and the billing statement is not. I contacted the agent, and he unprofessionally said the chat record doesn't mean anything. I feel very deceived, hoping this forum resolves my matter before I need seek for any escalation as I have all the records. Thanks.
EG
Expert
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110.1K Messages
5 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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790 Messages
5 months ago
@user_yzdql0 Thanks for adding to the community, and sharing your experience. Having the right expectation is key, and we can look into this to make sure the agents are trained correctly in adding service, and also to being courteous when verifying what can be done. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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