3 Messages
Affordable connectivity
I've had both Xfinity and affordable connectivity for the past 2 years. Why is NOT 1 single payment applied to my bill? Recently separated from an abusive neglective husband of 21 years. I have four teenagers and no income at the moment. I need help why isn't my payment showing up?
XfinityEricB
Official Employee
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2.9K Messages
2 years ago
Hello @user_9sh8gj, and thanks for reaching out with your billing concern. I would be happy to review the account billing, and see what is going on.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_9sh8gj
3 Messages
2 years ago
I've been a customer of Xfinity for many years. However within last 2yrs had been Approved for both Essentials & Affordable Connectivity. Now Xfinity is threatening to DISCONNECT me for "Non-Payment over $100. I SHOULDN'T even owe a bill not a single dollar. They should owe me for harassment pain and suffering. My internet is free!! Plus I've made multiple payments when I shouldn't have. After 21 years of marriage I recently became a single mother of 4 Teenagers. I deserve better than unprofessional humiliating downgrading service.
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