Visitor
•
8 Messages
Affordable Connectivity Program
Hi,
How do I get the Affordable Connectivity Program credit applied to my account? I tried to contact Comcast through the other channels but apparently no representatives are available. I have been approved I just need the credit applied. Please advise.
Official Solution
user_d7decc
Visitor
•
8 Messages
1 year ago
I went to the "correct link for enrollment" you sent. It did take me to my customer portal with Xfinity. I had applied through the ACP website ( https://www.fcc.gov/acp ) and not through Comcast. All I did was go through the first page of the application on my customer portal. I used the same information I used on the Affordable Connectivity site and received this "We’re processing your request. Expect to receive an email status update in 3-5 business days. Once you’re approved and have activated services at your new address, you may see your ACP credit on your second bill." Thank you for your help!
In case someone else is having issues here are some steps to follow.
1) I originally searched for the Affordable Connectivity program via Google.
2) I signed up here (https://www.fcc.gov/acp)
3) It took a few days before I received my approval notice.
4) Once you receive your approval go to ( https://www.xfinity.com/support/articles/emergency-broadband-benefit-enroll ). Scroll down to (Do you have a National Verifier ID or participate in Lifeline?) and click the (Apply with Xfinity) button. You will be taken to your Xfinity customer portal and to the sign up application. Provide the information it asks and that is it. Side note: If you apply through Xfinity you will be asked more questions about income or any other programs you are a part of. If you go through ( https://www.fcc.gov/acp ) you will be asked for the same financial information.
5) You can sign up through Xfinity by going to ( https://www.xfinity.com/support/articles/emergency-broadband-benefit-enroll ) This route is most likely easier.
That is basically what I did. I hope this will help others.
(edited)
1
0
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
Hello @user_d7decc thank you for reaching out to us for help with applying the ACP credit to your account. We are excited to have you as part of the Xfinity family! Once approved you would have to visit this link to have the credit applied to your account. When signing in to your Xfinity account, make sure you are signing in with your primary Xfinity ID. If you are still unable to apply the credit to your account you can reach our specialty team by phone at 1-855-8-INTERNET (1-855-846-8376)
2
0