Affordable connectivity program

I was a part of the affordable connectivity program,now all the sudden I have a $100. Xfinity bill. I was under the impression that if I ever lost this program that I would have been notified. But I was not. Also my identity was hacked so I'm not sure if this was something someone else did. How can I fix this?

Responses

XfinityJoshuaG

Official Employee

•

331 Messages

2 years ago

I'm sorry to hear about this but we'd be happy to help. To get started could you please send over your full name and address in a private message?

0

Again

Expert

•

31.4K Messages

2 years ago

@user_6eb525

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line not the Employee's name

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Billing

user_6eb525

Affordable connectivity program

XfinityJoshuaG

Again

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