Affordable connectivity program and xfinity [Edited]

On three different occasions, I have contacted Xfinity after being approved for the connectivity affordability discount. I have given them the information after my approval with all of the correct confirmation information everything that they asked for, then the person who is supposedly working support, will tell me that they got my information and that they will make sure that it is processed on their end yet I still have not received my discount and this is been going on almost a year now this will be my fourth time trying to connect with Xfinity customer support to get this added onto my account so I can receive the discount, but they refused to do so. I get the same [Edited: "Language"] story every time which makes no sense at all! Haha and then on top of that I was set up for a payment arrangement of $50 a month to get me back on track but then it’s gone from my account and that’s not what they set up for me at all [Edited: "Inflammatory"] to me three time now over chat saying everything was set up and good to go for my ACP and discount and my payment arrangement of $50 a month!! [Edited: "Inflammatory"]