Adjustment request

Hello, @user_2ed6e0. If you're a current active customer who paid the fees during the qualifying period, the adjustments will be automatic; However, if your account has been disconnected, then you would need to fill out the forms online to request it. The email sent out should specify on if the form is needing to be completed or not, but I've included the links below just in case:

Customers who paid an RSN Fee from April through July 2020 will receive a courtesy adjustment per the eligibility guidelines below:

• Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.
• Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.
• Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting https://comca.st/3rHrUBX. 
• Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3rHrUBX.
• Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3rHrUBX and verifying their previous account by providing either:
  • Xfinity ID and Password
    OR
  • Telephone Number and Street Address

@user_d354df, please review the accepted solution on this thread. It has the proper links to get your refund processed.