Visitor
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1 Message
Adjustment request
I received a letter from Xfinity saying I need to complete the adjustment request form. I closed my Xfinity account in Connecticut in August 2020 when I moved out of state so I never got the credit applied to my statement. Each time I log in with my address and phone number to access the adjustment request form, I receive a 'Not Authorized' error message. Please post the link I can use or additional info to enable me to log into Xfinity.
Responses
XfinityTambrey
Official Employee
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2.9K Messages
2 m ago
Hello, @user_8b3749! Thanks for taking the time to reach out to us here on the Xfinity Forums for support.
We would love to work with you to make sure you can still log in with your old account so you can complete that form. Please send us a Live Chat with your first and last name as well as your service address so we can assist.
To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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krwilliams4223
Contributor
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17 Messages
2 m ago
Go to link: https://www.xfinity.com/support/account-management/courtesy-adjustment
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user_3640e0
Visitor
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1 Message
2 m ago
Sorry this isn't working right now. "we are working on this issue. I've been getting this message for several days. Frustrated. Any advice. Left comcast last year but received a letter for adjustment. Can still access my account.
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user_2ed6e0
Visitor
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2 Messages
1 m ago
Cannot get through this
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