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Visitor

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1 Message

Thu, Jul 22, 2021 10:57 PM

Adjustment request

I received a letter from Xfinity saying I need to complete the adjustment request form.  I closed my Xfinity account in Connecticut in August 2020 when I moved out of state so I never got the credit applied to my statement.  Each time I log in with my address and phone number to access the adjustment request form, I receive a 'Not Authorized' error message.  Please post the link I can use or additional info to enable me to log into Xfinity. 

This post was created from this comment on different post

Responses

Official Employee

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2.9K Messages

2 m ago

Hello, @user_8b3749! Thanks for taking the time to reach out to us here on the Xfinity Forums for support.

We would love to work with you to make sure you can still log in with your old account so you can complete that form. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Contributor

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17 Messages

2 m ago

Go to link:   https://www.xfinity.com/support/account-management/courtesy-adjustment

Visitor

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1 Message

@krwilliams4223 Looking for xfinity.com/adjustment-request

Visitor

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1 Message

2 m ago

Sorry this isn't working right now. "we are working on this issue. I've been getting this message for several days. Frustrated. Any advice. Left comcast last year but received a letter for adjustment. Can still access my account.

Official Employee

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199 Messages

@user_3640e0Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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Visitor

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1 Message

this is so messed up

Visitor

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1 Message

@user_3640e0

yeah send out an announcement to get an adjustment, and then there's no way to claim it!!!  Nice one Xfinity

Visitor

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2 Messages

1 m ago

Cannot get through this 

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