sergab's profile

New Poster

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1 Message

Fri, Dec 18, 2020 3:00 PM

Adjustment request

How do I get a form for the adjustment request  from the courtesy adjustment

Responses

Again

Expert

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26.4K Messages

9 m ago


@sergab wrote:

How do I get a form for the adjustment request  from the courtesy adjustment


Is this for the Regional Sports Network fee refund?  If so, look at your October or November bill because it should be there.

Official Employee

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349 Messages

9 m ago

Hi there! I'd be glad to ensure that this gets looked into further. I truly apologize for the delay.Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.  @sergab

Visitor

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1 Message

2 m ago

I just received a letter from Xfinity about getting an adjustment because of Covid-19 and when I went to fill out the for with my address and phone associated with my old account I received a message saying I was not authorized so I am not sure what this all means - can someone explain

Thanks,

Anthony

Official Employee

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358 Messages

Greetings, @user_4a449e. Thank you for reaching out to our team here. I'd be happy to help, and look further into this for you. Do you currently have services with us? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

i recieve a letter from comcast wich it say iam eligible for a courtesy adjustment so iam asking for thism adjustment 

(Edited; Personal Information)

(edited)

Official Employee

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220 Messages

Hi @user_35a483 , thanks for reaching out over Xfinity Forums. Welcome to the community! It is always exciting to get a little money back. I am personally on a strict budget with three teenagers. Every penny counts.

 

Customers who paid an Regional Sports Network Fee from April through July 2020 will receive a courtesy adjustment per the eligibility guidelines below:

 

·       Current customers will receive the full estimated courtesy adjustment (varies by market). There’s nothing they need to do to receive this adjustment.

 

·       Current customers who’ve downgraded to a package that doesn’t include sports programming will receive a prorated courtesy adjustment. There’s nothing they need to do to receive the adjustment.

 

·       Customers who disconnected between April and July will be contacted and may apply to receive a prorated courtesy adjustment for the months they still subscribed to Xfinity services. To receive their courtesy adjustment, they must apply for it by visiting https://comca.st/3iaAXcV

 

·       Customers who are disconnected and have an outstanding balance will have the applicable courtesy adjustment applied to that balance. If the customer ends up with a credit balance as a result of the adjustment, they must apply for the refund by visiting https://comca.st/3iaAXcV.

 

·       Customers who are disconnected and have a zero balance must apply for the courtesy adjustment by visiting https://comca.st/3iaAXcV and verifying their previous account by providing either: Xfinity ID and Password or Telephone Number and Street Address

 

If you still have questions or concerns, please send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I received a letter from Xfinity saying I need to complete the adjustment request form.  I closed my Xfinity account in Connecticut in August 2020 when I moved out of state so I never got the credit applied to my statement.  Each time I log in with my address and phone number to access the adjustment request form, I receive a 'Not Authorized' error message.  Please post the link I can use or additional info to enable me to log into Xfinity. 

This comment has been converted into a post

Visitor

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2 Messages

2 m ago

I too cannot log on though Xfinity says I am entitles a rebate. I find no "bell" on my screen to begin a chat

Official Employee

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302 Messages

@user_ed4ac7 Instead of a bell, it's more of a chat icon. Any luck with seeing that in the top right-hand corner? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

Thank you for the courtesy adjustment letter, now how does one receive it? What am I to do?

Visitor

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1 Message

2 m ago

as usuall I get a letter and can't get the form... Really   You know its mine.. Just send the check..  Thankyou

Official Employee

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450 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would love to further assist you from here in looking into this adjustment credit. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I am trying to get my adjustment for the April thru December 2020 Covid-19 pandemic.   I just keep getting a round around on this issue.  Where do I go for the adjustment? How do I get the form? 

Visitor

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1 Message

24 d ago

I still cannot get my refund.  I get this error after I login in.

HTTP header is larger than 10240 bytes.

My account shows my old account at a rental address and my current account. This is a bit ridiculous. I want my rebate!!!
XfinityAbbie

Official Employee

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477 Messages

@user_bd2569 Hello and thank you for reaching out to us. I am sorry to hear there is an issue with a refund. I can look into this for you. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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