LSkertic's profile

Visitor

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1 Message

Wed, Jul 21, 2021 5:05 PM

Adjustment request for sports

I received a letter saying I am due an adjustment for acct# [Edited: "Personal Information"]  This account was closed when my husband passed away.

Responses

Official Employee

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121 Messages

2 m ago

Hello, @LSkertic Thank you for reaching out to our Xfinity Community Support Forum page! I would be more than happy to take a look into the adjustment further with you. My condolences for your loss. Please send us a peer to peer chat message with your name, the account holders name, and the full address where services were located.

 

To send a peer to peer chat:

 Click "Sign In" if necessary

   Click the "Peer to peer chat" icon or https://comca.st/3vrfIHX

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

Contributor

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17 Messages

2 m ago

GO TO:   https://www.xfinity.com/support/account-management/courtesy-adjustment

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