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Visitor

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1 Message

Thu, Jul 22, 2021 2:32 PM

Adjustment refund

I am looking to apply my adjustment refund to my next statement

Responses

Official Employee

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285 Messages

2 m ago

Thank you for reaching out today. When credits are applied to the account they will always show in your MyAccount within 72 hours and will be printed on your next billing statement. Once the new billing statement has become available to view you can use our handy MyAccount app to view and manage the bill! You can also use the MyAccount app troubleshooting your account, scheduled and check appointments and other features to manage your account!

Visitor

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1 Message

@XfinityDena 

Per the letter that I just received - sports network refund due to COVID.  It's states that I have to complete a form online.  Once, I type "Xfinity.com/adjustment-request"  It comes back stating the site can't be found.  Please provide location of the form.  

Official Employee

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189 Messages

Hello, @user_d52907. I appreciate you following up on this Sports Network refund letter you received. There's no form needed since the refund will be added to your account automatically. Please visit this link for more details https://comca.st/3zT4Bcy.

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