Visitor
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1 Message
Adjustment of billing charges
I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses over the 135+ channels I currently have with Xfinity at half the price of Xfinity. Their offer includes complete sports channels so I wouldn’t have that expense in addition. I don’t know if you can match that offering. If so I can remain a customer. I will understand if you cannot.
EG
Expert
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118.4K Messages
12 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.7K Messages
12 hours ago
Please send us a DM with your name and address.
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5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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