Adjustment of billing charges

I have a fixed retirement income and can no longer afford the costs associated with Xfinity. I have gone twice to local Xfinity Store to try a few adjustments. Competitors offer similar products at less expense. I am now prepared to discontinue TV thru Xfinity as I can stream a plan that encompasses over the 135+ channels I currently have with Xfinity at half the price of Xfinity. Their offer includes complete sports channels so I wouldn’t have that expense in addition. I don’t know if you can match that offering. If so I can remain a customer. I will understand if you cannot.

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Oldest First

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EG

Expert

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119.5K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAngie

Official Employee

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2.8K Messages

1 month ago

user_wp55fp, thanks so much for reaching out to Xfinity Support. We would be happy to look at your options and see if we can find a better fit for your budget.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7 Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

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U

user_wp55fp

Visitor

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7 Messages

I did provide my name and email address as directed above. Haven’t received a response to date.

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1 month ago

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XfinityAldrik

Official Employee

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2.7K Messages

Thank you for reaching back out to us @user_wp55fp! We sent a message earlier this week after sending a time-sensitive authentication code to the phone number linked to your Xfinity ID. Is that message not appearing in the direct message thread on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

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user_wp55fp

Visitor

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7 Messages

I have not seen the code referenced above.

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1 month ago

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XfinityAldrik

Official Employee

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2.7K Messages

When you have a moment, could you please send us a new direct message @user_wp55fp?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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1 month ago

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U

user_wp55fp

Visitor

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7 Messages

Did you receive the direct message? If not can we use another way to directly contact?

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1 month ago

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Billing

user_wp55fp

Adjustment of billing charges

EG

XfinityAngie

user_wp55fp

XfinityAldrik

user_wp55fp

XfinityAldrik

user_wp55fp

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