2 Messages
additional charges after downgrading from xFi
I upgraded from 400 Mbps to xFi in October with extra $30. I was told by the chat agent that I would be free to downgrade from xFi to 400 Mbps and removed the extra $30. However, I tried that in December, I was still requested to pay additional ~$30 after I downgraded from xFi to 400 Mbps. My bill included additional equipment rental fees and other fees that did not occur before I upgraded to xFi. It is disappointing to know that once xFi is turned on, its additional fees cannot be turned off even without the service. It is very annoying that the internet billing can only increase for one customer, even if the service does not.
XfinityEmilyB
Official Employee
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2.3K Messages
2 years ago
@user_gtyu5m Welcome to our community forum. Thank you for reaching out so we can answer all your billing questions. Our xFi Complete package bundles the cost of your modem and rental and unlimited data into one monthly charge. Although some promotions include this at a discounted rate, this service can be removed at any time.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to review your billing details with you.
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Hulk701
New Poster
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3 Messages
1 year ago
Yep, this happened to me. They raised the price of the service after I downgraded. I went from $225 in April down to $145 in May after I downgraded. Then they raised the prices of my existing services to $185 in June. They tried to tell me something about proration, but proration would have to appear on the next month's bill not two cycles after. Its sounds pretty illegal and definitely sketchy.
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