wkstyle's profile

Frequent Visitor

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6 Messages

Wed, Dec 2, 2020 12:00 PM

Adding Unlimited Data

I have been trying to add unlimited data to my account for over a month now and it always says Temporarily Unavailable. Calling support did not help either. Can someone please message me so can add this? Straight fraud at this point to offer an option to avoid overages and then make it fail in the checkout process.

Responses

Again

Expert

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25.8K Messages

6 m ago

@wkstyle 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastAmir

Official Employee

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6.3K Messages

6 m ago

Hi wkstyle, thank you for reaching out to us here with this concern. We're sorry that it has taken this long to get the unlimited feature added, please allow me the opportunity to help so that you don't have to wait any longer. To continue please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Frequent Visitor

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6 Messages

6 m ago

Message sent yesterday. Thank you

ComcastAmir

Official Employee

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6.3K Messages

6 m ago

Thank you for this information Robert, I am showing that we have the feature for $30.00. To continue with adding the feature I will need to send an approval via email or text message, the approval will need to be accepted within 15 minutes or the form will expire. Please let me know how you would like for the terms of service to be sent.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Frequent Visitor

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6 Messages

6 m ago

text message is fine, go ahead whenever you are ready

Frequent Visitor

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6 Messages

6 m ago

Any update on this? Email or text message to the addresses assigned to my account is fine

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