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runforpizza
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Regular Visitor

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Sunday, November 29th, 2020 7:00 AM

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Adding unlimited data w/ keeping my own equipment

Hi everyone,

 

      It has already been asked a million times here, but I am trying to add unlimited data to my account.  I get the temporarily unavailable page (since September).  Tried calling 800-XFINITY and that was to no avail.  The technician said I was not eligible for that plan even though I live in Utah and receive 1.2 TB a month of data.  I am hoping to be able to PM an employee here to do this for me manually, if possible.  

 

      Any help would be appreciated.  Thank you.

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Updated 

5 years ago

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Again

Expert

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31.9K Messages

5 years ago

@runforpizza 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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CCAmir

Gold Problem Solver

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7.2K Messages

5 years ago

Hello runforpizza, with everyone spending more time at home for work and school I certainly understand your need for unlimited data. I'd be happy to help you with getting this feature added, to continue please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message".

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