Hi there, @ryujohn! Thanks for reaching out about adding your roommate to the billing statements. We are able to update your billing address to also list them on the statement. We also recommend adding them as a Manager if you haven't done that already. That gives them access to reach out about things like billing or setting up a visit. This link shows how to manager user roles and permissions on your account, https://www.xfinity.com/support/articles/primary-and-secondary-accounts.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
4K Messages
2 hours ago
Hi there, @ryujohn! Thanks for reaching out about adding your roommate to the billing statements. We are able to update your billing address to also list them on the statement. We also recommend adding them as a Manager if you haven't done that already. That gives them access to reach out about things like billing or setting up a visit. This link shows how to manager user roles and permissions on your account, https://www.xfinity.com/support/articles/primary-and-secondary-accounts.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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