Visitor
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2 Messages
Add unlimited data
Was trying to add unlimited data to existing plan count less hours on chat only the be giving run around on can not be add to existing plan would need to upgrade to new more expensive plan how is this legal why is Xfinity pressuring and forcing customers into expensive plans I see a lot of complaints with fcc regarding this issue so this is being done deliberately at this point could no longer recommend Xfinity to friends or family the company isn’t looking out for customers it’s instead being run by corporate greed to inflate there bottom line
XfinityEricB
Official Employee
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3.3K Messages
3 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityMatthew
Official Employee
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1.8K Messages
3 days ago
@user_wvlpg8 Glad we could get the unlimited data added to your existing plan. We're available 7 days a week for employee support between 6 am - 1 am ET if you need anything else.
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