Hello @user_1fo6oe! I understand how important it is to have both names listed on your billing statement. We can certainly help you get your spouse's name to appear on your monthly statement. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
I see that you're having trouble sending us a direct message, to confirm, are you currently logged in? If so, have you tried another browser or cleaning cache and cookies @user_zymm3s? We want to try to help you connect with us to assist further.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityQuemekia
Official Employee
•
918 Messages
2 months ago
Hello @user_1fo6oe! I understand how important it is to have both names listed on your billing statement. We can certainly help you get your spouse's name to appear on your monthly statement. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a Direct Message:
Ensure you are logged in
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