Add Spouse name on the internet bills

Hi everyone,

I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill.

Has anyone successfully had a spouse's name added to the billing statement? If so, what was the process, and did you have to contact customer support or visit a store?

Thanks in advance for any advice!

Responses

Oldest First

Selected Oldest First

EG

Expert

•

118.9K Messages

4 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJustinC

Official Employee

•

2.4K Messages

4 hours ago

Hello, @user_7glg1k thank you for reaching out over Xfinity Forums. I'm glad to see our awesome Forum expert @EG was able to move your post and bring this to my attention. You've contacted the right place for asssitance, as I know there isn't a self-help option of adding a secondary name to billing either in the Xfinity App or logging in online.

I'd like to help and want to ensure I'm the same page as it sounds like your just trying to get your wife's name added and not having her be the account holder, correct?

4

U

user_7glg1k

Visitor

•

3 Messages

Thank you @XfinityJustinC ! Yes, that is correct, have her name on the bill as proof of residence, and keep myself as the account holder.

(edited)

Like

Reply

3 hours ago

0

XfinityJustinC

Official Employee

•

2.4K Messages

@user_7glg1k I appreciate the confirmation, and that is something I can assist with. There is a different process if needing to have the account responsibility taken over, so that's helpful.

I will need to gather some information that we don't want here in our public conversation.

Could you please send our team a direct message with your full name and full address?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

3 hours ago

0

U

user_7glg1k

Visitor

•

3 Messages

@XfinityJustinC Thank you! I sent the info to the Xfinity Support DM. What are the next steps now?

Like

Reply

2 hours ago

0

XfinityPaula

Official Employee

•

2.2K Messages

Thank you user_7glg1k I will reply to your direct message and verify the account. From there we can add your spouse to the system, but the account will only belong to you. I am replying to the direct message now.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

Billing

user_7glg1k

Add Spouse name on the internet bills

EG

XfinityJustinC

user_7glg1k

XfinityJustinC

user_7glg1k

XfinityPaula

New to the Community?