@user_2070dd Hello! You can find instructions here to see how to get your fiancé added! They would need to be listed as a manager to be able to make changes or get account specific information.
@XfinityAbbie wrote: "... They would need to be listed as a manager ..."
No doubt @XfinityAbbie meant to say that only the Primary user can add a user. See https://idm.xfinity.com/myaccount/lookup for a list of the users on your account and an indication of which on is Primary. Manager users can only add a new user if they are also the Primary user.
You may find it simpler to create the new user as a Viewer, compared to the other two user types.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
CCAbbie
Problem Solver
•
1.4K Messages
3 years ago
@user_2070dd Hello! You can find instructions here to see how to get your fiancé added! They would need to be listed as a manager to be able to make changes or get account specific information.
0
0
BruceW
Gold Problem Solver
•
26.3K Messages
3 years ago
No doubt @XfinityAbbie meant to say that only the Primary user can add a user. See https://idm.xfinity.com/myaccount/lookup for a list of the users on your account and an indication of which on is Primary. Manager users can only add a new user if they are also the Primary user.
You may find it simpler to create the new user as a Viewer, compared to the other two user types.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
0
0