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user_wp2xiz
1st Topic

2 Messages

11/02/2024 2:03 AM

Closed

Add payment page won't stop buffering.

I need to pay my bill and to do that I have to add my new card, ans when I try to the page just keeps reloading itself and never doing anything. I've cleared my cache, restarted my phone, used the app, and I'm out of ideas. I am frustrated I can't pay my bill and no I won't have wifi 

Question

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Updated 

2 years ago

217

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Oldest First
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XfinityThomasA

Official Employee

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3.9K Messages

2 years ago

 

user_wp2xiz - Thank you for your feedback and sharing the troubleshooting steps you've taken! Have you tried paying by calling us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank?

 

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user_wp2xiz

2 Messages

I do not have access to a working phone, so I have not.

2 years ago

0

kurt0101

New Poster

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3 Messages

switch to incognito mode, log in, whatever you do do not click the "keep me logged in" box leave that empty. then try. worked for me a hour ago. I know I was beating my head against a wall too.

(edited)

2 years ago

0

XfinityRoberto

Official Employee

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2.5K Messages

You can also go to the local Xfinity store and make a payment in person as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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