Hello, @user_2nhqkb thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help with getting your husbands name added to the bill. If he needs to be added as an authorized party, you would need to update that information on your end through the primary profile. To have account access you'd want to set the profile up as a manager, here is a helpful document on setting up users and roles: https://www.xfinity.com/support/articles/primary-and-secondary-accounts
I'll need to gather some information that we don't want in our public conversation to locate your account, when you have time. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
XfinityJustinC
Official Employee
•
1.8K Messages
10 hours ago
Hello, @user_2nhqkb thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help with getting your husbands name added to the bill. If he needs to be added as an authorized party, you would need to update that information on your end through the primary profile. To have account access you'd want to set the profile up as a manager, here is a helpful document on setting up users and roles: https://www.xfinity.com/support/articles/primary-and-secondary-accounts
I'll need to gather some information that we don't want in our public conversation to locate your account, when you have time. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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