user_uo8n53 Thank you so much for stopping in for help with adding a name to your bill. We are always happy to help. First, sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and ONCE a Comcast-verified employee responds and asks for a private message to be sent, you can then proceed with doing so. 

We do need you to reach out in private to help with this. Make sure you are logged into your Xfinity ID and make sure you are using the full version of the page and not a mobile page so you see all the options available. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.