Visitor
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4 Messages
Add banking information to decrease bill
Hi, I signed up for a new Xfinity account and was told that when I added my banking information instead of a debit card, my bill would be reduced by $10/month. When will this be reflected on my bill?
XfinityJamesC
Official Employee
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2.5K Messages
2 months ago
Greetings, @user_hof0wx! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the $-10.00 Eco Bill discount. You have definitely come to the right place for assistance.
It can take one full billing cycle, or up to 45 days, for the $-10.00 discount to appear on your billing statements. If you just added your bank account today, it could be applied to your next billing statement, but it should most definitely be applied to the following one.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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