Active Duty military being charged for early termination

Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.

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XfinityThomasA

Official Employee

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3.3K Messages

6 hours ago

user_b9ro2c - Hello, and thank you so much for your service — we truly appreciate you. For active‑duty military members, Xfinity can waive the Early Termination Fee (ETF). What happened when you called?

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user_b9ro2c

Visitor

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Service rep said he couldn't confirm I was military on my account but didn't give me the option to provide a copy of my orders. After that, he said that was all he could do from his end and ended the call.

I have a copy of my orders on hand I can provide at the moment.

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5 hours ago

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XfinityThomasA

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3.3K Messages

user_b9ro2c - Thank you for your feedback. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
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5 hours ago

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user_b9ro2c

Active Duty military being charged for early termination

XfinityThomasA

user_b9ro2c

XfinityThomasA

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