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user_b9ro2c
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Sunday, March 8th, 2026 4:36 AM

Active Duty military being charged for early termination

Got a charge of $110 on my account, despite being in the military and being required to move. Would like to have this resolved, the 1800 number was of no help.

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1 month ago

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XfinityThomasA

Official Employee

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3.4K Messages

1 month ago

 

user_b9ro2c - Hello, and thank you so much for your service — we truly appreciate you. For active‑duty military members, Xfinity can waive the Early Termination Fee (ETF). What happened when you called?

 

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user_b9ro2c

Visitor

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Service rep said he couldn't confirm I was military on my account but didn't give me the option to provide a copy of my orders. After that, he said that was all he could do from his end and ended the call.

I have a copy of my orders on hand I can provide at the moment.

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1 month ago

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XfinityThomasA

Official Employee

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3.4K Messages

 

user_b9ro2c - Thank you for your feedback. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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XfinityAlyssaA

Official Employee

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2.5K Messages

1 month ago

We appreciate your time working with us @user_b9ro2c to help take care of your ETF fees. We appreciate your service and are glad we could make this situation right. If there is anything we can do for you in the future, please don't hesitate to create a new post in our Forums and we'll be happy to help. Have a wonderful night! 

 

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