1 Message
Activation
I try to activate my modem, but the app says to pay my bill first, and then takes me to a restricted section.
1 Message
I try to activate my modem, but the app says to pay my bill first, and then takes me to a restricted section.
XfinityKrista
Official Employee
•
1.5K Messages
25 days ago
Hello @user_kr91my, thank you for taking the time to reach out on social media. I understand your concern with the modem activation, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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