Visitor
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1 Message
Activation issues/internet issues
I had purchased Internet on May 28, 2025. I had not had service since I purchased this Internet today is June 2, 2025. I had a technician come and activate my Internet approximately one hour after activation my Internet no longer works. I had called customer service And they gave me the following day for a new technician to come out. However I am being charged $200. I don’t understand how I have to pay for something I did not do nor am I responsible for I do not think it’s fair that I am being charged 200+ an additional fee for Internet that I have not been able to utilize for more than one hour. Customer service is more focused on up selling products rather than focusing on service for the customer to enjoy this company is definitely a scam. I will be canceling service.
XfinityDilary
Official Employee
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2.2K Messages
3 days ago
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